Refund Policy
Last updated: 3 May 2026
ElizabethAnneDodd.com is a catalogue and information website for the artwork, designs, prints, clothing, gifts, and creative work of Elizabeth Dodd.
Some products may be handled directly by Elizabeth. Other products may be purchased through third-party marketplaces such as Etsy or Felt. Some made-on-demand products may also be produced or fulfilled by partners such as Gelato.
Because of this, refunds, returns, replacements, cancellations, and exchanges depend on how and where the product was purchased, who fulfilled it, and the type of product ordered.
This Refund Policy explains the general approach used for ElizabethAnneDodd.com and related product enquiries.
Start with the correct order channel
If you purchased through a marketplace such as Etsy or Felt, please start by contacting Elizabeth through that marketplace’s messaging or order support system.
This keeps the order record, payment details, refund process, and any buyer protection steps in the correct place.
If your product was handled directly by Elizabeth, please message us via the contact form.
Please include your name, order details, a description of the issue, and clear photos where relevant.
Products handled directly by Elizabeth
For products handled directly by Elizabeth, refunds, replacements, or other remedies are considered only where a product is faulty, damaged, incorrect, or not as described.
We do not offer refunds or returns for change of mind, choosing the wrong size, ordering the wrong item, choosing the wrong colour, or deciding you no longer want the product.
If your product was handled directly by Elizabeth and arrives faulty, damaged, incorrect, or not as described, please contact us within 7 days of receiving your order.
Please include:
- your name
- your order details
- a description of the issue
- clear photos of the item
- clear photos of the packaging
- clear photos of the shipping label, where relevant
- close-up photos of the specific fault, damage, or issue
Where a directly handled product is confirmed to be faulty, damaged, incorrect, or not as described, Elizabeth may offer a replacement, repair, store credit, or refund depending on the issue, product type, availability, and practical options.
Where possible, we will usually try to provide a replacement first. If a replacement is not practical or appropriate, a refund may be offered.
Marketplace purchases
Some products may be available through third-party marketplaces, including Etsy and Felt.
When you purchase through a marketplace, that marketplace’s own terms, payment process, refund process, buyer protection rules, cancellation rules, return rules, and dispute process may apply.
Elizabeth may help review or resolve product issues where reasonable, but the final refund, return, cancellation, or dispute process may need to happen through the marketplace where the purchase was made.
Please use the marketplace’s messaging or order support system first so the issue is linked to the correct order.
Made-on-demand products
Some products may be made on demand after purchase by production or fulfilment partners, such as Gelato.
Made-on-demand products are produced specifically after an order is placed. Because of this, they are not usually eligible for refund, return, cancellation, or exchange for change of mind, wrong size, wrong colour choice, wrong product choice, or ordering the wrong item.
If a made-on-demand product arrives faulty, damaged, misprinted, incorrect, or significantly different from the listing, please contact Elizabeth as soon as possible through the relevant order channel.
Please include your order details and clear photos of the issue.
We will help review the problem and, where appropriate, work with the relevant marketplace or fulfilment partner to request a replacement, refund, or other suitable remedy.
Faulty, damaged, incorrect, or not-as-described items
If an item arrives faulty, damaged, incorrect, misprinted, or not as described, please contact Elizabeth promptly.
For directly handled products, you must contact us within 7 days of receiving your order.
For marketplace purchases or made-on-demand products, the marketplace or fulfilment partner may have its own reporting timeframe, so it is best to raise the issue as soon as possible.
Please include clear photos of:
- the item
- the packaging
- the shipping label, where relevant
- the specific fault, damage, misprint, or issue
Photos help Elizabeth, the marketplace, courier, or fulfilment partner review the issue and decide what remedy may be available.
Change-of-mind returns
We do not offer refunds, returns, cancellations, or exchanges for change of mind.
This includes situations where:
- you no longer want the product
- you ordered the wrong item
- you chose the wrong size
- you chose the wrong colour
- the product does not suit your space, outfit, or preference
- you changed your mind after the order was placed
- a made-on-demand product has already gone into production
This does not affect any rights you may have under applicable consumer protection laws.
Sale items, custom artwork, personalised products, and commissions
Sale items, custom artwork, personalised products, and commissioned work are generally not refundable, returnable, or exchangeable unless they are faulty, damaged, incorrect, or not supplied as agreed in writing.
Custom and commissioned work may also be subject to separate written terms, including scope, payment terms, revision terms, cancellation terms, timelines, usage rights, and exclusivity arrangements.
Returns
Please contact Elizabeth before sending any item back.
Returns may not be accepted without prior approval, and the correct return address or return process may depend on how the item was purchased and who fulfilled the order.
If a return is approved for a directly handled faulty product, return shipping arrangements will be confirmed before anything is sent back.
Where reasonable, Elizabeth may cover return shipping or provide another practical remedy, such as a replacement or refund without requiring the item to be returned.
This will depend on the product, the issue, shipping cost, location, and any evidence provided.
Delivery delays and lost parcels
Delivery timeframes are estimates and may vary depending on the destination, courier, marketplace, fulfilment partner, customs processing, weather, holidays, or other delays outside Elizabeth’s control.
If your parcel appears to be delayed, lost, or incorrectly delivered, please contact Elizabeth through the relevant order channel.
We will help review the issue where reasonable and may work with the marketplace, courier, or fulfilment partner to check tracking, request an update, or explore available options.
Customs, import duties, and failed delivery
Elizabeth is not responsible for customs duties, import taxes, border delays, failed delivery due to an incorrect address, refusal to accept delivery, or parcels returned because they were not collected.
These issues are outside Elizabeth’s control and may not qualify for a refund, replacement, or free reshipment.
Please make sure your delivery details are correct before placing an order through a marketplace or directly with Elizabeth.
Product variations
Product images, mockups, colours, scale, print placement, and display examples are provided as a guide only.
Colours may appear differently depending on your screen, device, browser, lighting, print process, materials, fabric shade, and production partner.
For made-on-demand products, small variations in colour, placement, sizing, finish, materials, and production method may occur.
These normal variations are not usually considered faults unless the product is significantly different from the listing or not supplied as agreed.
How refunds are processed
Where a refund is approved, the refund method and timing may depend on how the product was purchased.
For marketplace purchases, refunds may need to be processed through the relevant marketplace, such as Etsy or Felt.
For directly handled products, Elizabeth will confirm the refund method and timing after the issue has been reviewed and approved.
Processing times may vary depending on the payment provider, bank, marketplace, or platform involved.
Contact
For refund, return, replacement, or order issue enquiries, contact Elizabeth through the relevant order channel.
For directly handled products or general refund questions, use the contact form.