Shipping Policy

Last updated: 3 May 2026

ElizabethAnneDodd.com is a catalogue and information website for the artwork, designs, prints, clothing, gifts, and creative work of Elizabeth Dodd.

Shipping arrangements depend on how and where the product is purchased, who fulfils the order, and the type of product ordered.

Some products may be handled directly by Elizabeth. Other products may be purchased through third-party marketplaces such as Etsy or Felt. Some made-on-demand products may also be produced and shipped by fulfilment partners such as Gelato.

This Shipping Policy explains the general approach used for ElizabethAnneDodd.com and related product enquiries.

Shipping and fulfilment paths

Products may follow different shipping and fulfilment paths depending on the product and purchase channel.

An order may be:

purchased directly from Elizabeth and shipped by Elizabeth
purchased through a marketplace and shipped by Elizabeth
purchased through a marketplace and made or shipped by a fulfilment partner such as Gelato

For marketplace purchases, the final shipping options, shipping costs, delivery estimates, tracking details, delivery rules, and order updates are usually shown and managed through the marketplace order process.

Products shipped directly by Elizabeth

Products shipped directly by Elizabeth are usually packed and sent from Auckland, New Zealand.

Products shipped directly by Elizabeth may be available for shipping within New Zealand and internationally where practical.

International shipping availability and cost may need to be confirmed before an order is accepted, as some destinations may not be cost-effective or practical for either the customer or Elizabeth.

For products shipped directly by Elizabeth, shipping costs may be estimated or confirmed before payment or order confirmation. This is especially important for international orders, larger items, framed artwork, fragile items, or destinations where shipping costs may be high.

Dispatch timeframes will be confirmed case by case. Timing may depend on the product, packaging requirements, payment confirmation, Elizabeth’s availability, shipping method, and destination.

Marketplace purchases

Some products may be available through third-party marketplaces, including Etsy and Felt.

When you purchase through a marketplace, that marketplace’s own shipping options, payment process, delivery estimates, tracking process, return process, buyer protection rules, and customer support process may apply.

Please check the shipping information shown on the marketplace listing and during checkout before completing your purchase.

If you have a question about a marketplace order, please contact Elizabeth through that marketplace’s messaging or order support system where possible. This keeps the order record, delivery details, tracking, payment information, and support process in the correct place.

Made-on-demand products

Some products may be made on demand after purchase by production or fulfilment partners, such as Gelato.

Made-on-demand products are not always held as physical stock by Elizabeth Dodd. They may be produced after an order is placed.

Production and shipping times are estimates only and may vary depending on the product, production location, destination, courier, marketplace, season, public holidays, and fulfilment partner capacity.

For made-on-demand products, delivery time may include both production time and transit time.

The production location, shipping method, courier, packaging, delivery estimate, and tracking availability may vary depending on the product and fulfilment partner.

Shipping costs

Shipping costs depend on the product, size, weight, destination, shipping method, purchase channel, marketplace, and fulfilment partner.

For directly handled products, Elizabeth may confirm shipping costs before payment or order confirmation.

For marketplace purchases, shipping costs are usually displayed through the relevant marketplace, such as Etsy or Felt, before you complete your purchase.

For made-on-demand products, shipping costs may depend on the production partner, production location, customer location, and shipping method available for that product.

Shipping costs are usually non-refundable unless the product is confirmed to be faulty, damaged, incorrect, or not supplied as agreed, and a refund or replacement is approved.

For marketplace purchases, shipping refunds may also depend on the marketplace’s rules and payment process.

Combined shipping

Combined shipping may be available for some products handled directly by Elizabeth, but it is not guaranteed.

Combined shipping may not be available for marketplace purchases, made-on-demand products, products fulfilled from different locations, or products sent by different fulfilment partners.

If combined shipping is available for a directly handled order, Elizabeth will confirm the shipping arrangement before the order is finalised.

Tracking

Tracking may be provided where available.

Not all shipping methods, destinations, marketplaces, couriers, or fulfilment partners provide tracking.

If tracking is available, it may be provided through the marketplace order page, by email, or directly by Elizabeth.

Tracking updates may take time to appear after dispatch, and tracking accuracy may vary depending on the courier, destination, and fulfilment partner.

Delivery estimates

Delivery estimates are provided as a guide only and are not guaranteed.

Delays may occur due to courier networks, customs processing, border checks, weather, public holidays, marketplace processing, fulfilment partner capacity, remote delivery locations, incorrect delivery details, or other events outside Elizabeth’s control.

Where reasonable, Elizabeth will help review shipping issues, check available tracking, and work with the marketplace, courier, or fulfilment partner to understand what options may be available.

Delivery address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Elizabeth is not responsible for delays, failed delivery, returned parcels, or extra shipping costs caused by incorrect, incomplete, or outdated delivery details.

If a parcel needs to be resent because of incorrect delivery information, additional shipping costs may apply.

For marketplace purchases, address changes may need to be handled through the marketplace order process and may not be possible after the order has been placed or production has started.

International shipping

International shipping may be available for some products where practical.

For products handled directly by Elizabeth, international shipping availability and cost may need to be confirmed before an order is accepted.

For marketplace or made-on-demand products, international shipping availability may depend on the marketplace, fulfilment partner, courier, product type, and destination country.

Some destinations may not be available, practical, or cost-effective for delivery.

Customs, duties, and import taxes

For international orders, customs duties, import taxes, border fees, local charges, brokerage fees, or other destination-country costs may apply.

These charges are the customer’s responsibility and are not controlled by Elizabeth.

Elizabeth cannot predict or guarantee whether these charges will apply or how much they will be.

Elizabeth is not responsible for parcels that are delayed, held, inspected, rejected, returned, abandoned, or destroyed by customs, border authorities, local delivery agencies, or destination-country rules.

These issues are outside Elizabeth’s control and may not qualify for a refund, replacement, or free reshipment.

Lost, delayed, damaged, or incorrectly delivered parcels

If your parcel appears to be lost, delayed, damaged in transit, or incorrectly delivered, please contact Elizabeth through the relevant order channel as soon as possible.

For marketplace purchases, please contact Elizabeth through the marketplace’s messaging or order support system where possible.

For directly handled products, use the contact form.

Please include:

your name
your order details
the tracking number, where available
any delivery notice, where relevant
clear photos of any damage
clear photos of the packaging
clear photos of the shipping label, where relevant

Elizabeth will help review the issue where reasonable.

The available options may depend on the marketplace, courier, fulfilment partner, tracking status, delivery location, insurance, and evidence provided.

Failed delivery and returned parcels

Elizabeth is not responsible for failed delivery caused by an incorrect address, incomplete address, refusal to accept delivery, failure to collect a parcel, unavailable recipient, or destination-country delivery rules.

If a parcel is returned to Elizabeth, a marketplace, or a fulfilment partner, any refund, replacement, or reshipment option will depend on the product, purchase channel, fulfilment partner, shipping cost, product condition, and reason for return.

Additional shipping costs may apply if a parcel needs to be resent.

Product packaging

Packaging may vary depending on the product, shipping method, marketplace, courier, and fulfilment partner.

Made-on-demand products may be packaged by the fulfilment partner rather than Elizabeth.

Elizabeth aims to use suitable packaging for directly handled products, especially for artwork, prints, fragile items, or special pieces, but packaging style and materials may vary.

Shipping and refunds

Shipping issues may be linked to the Refund Policy, especially where a product is faulty, damaged, incorrect, lost, or not supplied as agreed.

Please review the Refund Policy for more information about refunds, replacements, returns, made-on-demand products, faulty items, and change-of-mind returns.

Contact

For shipping questions, delivery issues, or order enquiries, please use the relevant order channel.

For marketplace purchases, contact Elizabeth through the marketplace’s messaging or order support system where possible.

For directly handled products or general shipping questions, use the contact form.